PPL is committed to providing first-class service to all our customers, and PPL has adopted and published Codes of Conduct setting out its key commitments to its members (and prospective members) and licensees (and prospective licensees). The Codes of Conduct also contain details of our Comments, Feedback and Complaints Process.

The Codes set out important information about PPL (and how to find out more), what members and licensees can expect from us, and how members and licensees can help us to help them.

Below you will find the latest edition of the Codes of Conduct as well as PPL’s most recent annual report on performance under the Codes, including complaints statistics and details of developments regarding the Codes of Conduct in the year covered by the report.